FedEx Corporation

FedEx provides access to a growing global market place through a network of supply chain, transportation, business and related information services.  We choose FedEx because of these factors:

USE OF THE WEB SITE IN FedEx CORPORATION

FedEx has always been a technology trailblazer, and the success of FedEx.com is testament to that. The company was one of the first to harness the power of the Internet 10 years ago to provide fast, easy and convenient service options for its customers. FedEx made waves in the early 90s when the Internet was still a recent phenomenon, launching its Web site in 1994 with a bold new package tracking application, one of the first true corporate Web services. Over time, FedEx continued to pioneer new technological territory, such as when it became the first transportation company with Web site features that allowed customers to generate their own unique bar-coded shipping labels and request couriers to pick up shipments. Today, fedex.com hosts nearly 15 million unique visitors per month and handles more than 3 million package tracking requests daily. Electronic transactions account for almost two-thirds of the more than 6 million shipments FedEx delivers daily. Keynote Systems consistently lists fedex.com in the top 10 of its internet performance index for businesses, and the Web site has been praised by the Web Marketing Association, Week and others.

DROPOFF LOCATION

      Asia-Pacific

FedEx provides worldwide access for Asia Pacific (APAC) customers. The early express flights aided in the growth of the region’s expanding technology and manufacturing industries by providing a fast and reliable way to ship goods to customers around the world.  Nowadays, FedEx continues to offer a wide range of services to APAC customers in more than 30 countries, including Australia, China, Hong Kong, Japan, Singapore, the Philippines and others.

      Canada  

Canada was the first country outside of the United States to be served by FedEx Express services. Those early express flights connected Canada’s provinces and territories to the U.S. Today, FedEx has made it possible for Canadian customers to access goods, services and information anywhere in the world.

      Europe, Middle East & Africa  

FedEx provides worldwide access for customers in Europe, the Middle East and Africa (EMEA). The early express flights aided the growth of the region’s businesses by providing a fast and reliable way to ship goods to customers around the world. Today, FedEx continues to offer worldwide access to EMEA customers in 123 countries.

      Latin America-Caribbean (LAC)  

FedEx provides worldwide access for customers in Latin America and the Caribbean. The early express flights aided in the growth of region’s expanding industries by providing a fast and reliable way to ship goods to customers around the world. Today, FedEx continues to offer a wide range of services to customers in more than 50 Latin America and Caribbean countries and territories. These areas include Argentina, Brazil, Mexico, Panama, Puerto Rico, and more.

      United States of America  

FedEx began as a small air-courier firm, in Memphis, Tenn., but today the company has evolved into the world’s leader of supply chain, transportation, business and related information services. FedEx now connects businesses and customers across time zones, borders, economies and cultures.

FedEx DELIVERY SPEED

When it's a matter of hours, it's a matter for FedEx. We can pick up and deliver door-to-door including weekends and holidays and give you immediate confirmation. Just pick a service and pick up the phone. 

Types of delivery speed:

      US Package/Envelope Delivery Options

v     Delivery commitment FedEx service

v     Fastest Delivery time based on flight availability FedEx SameDay®

v     Overnight Delivery by 8:00 or 8:30 am** FedEx First Overnight®

v     Delivery by 10:30 am*** FedEx Priority Overnight®

v     Delivery by 3:00 pm*** FedEx Standard Overnight®

v     2 Business Days Delivery by 4:30 pm*** FedEx 2Day®

v     3 Business Days Delivery by 4:30 pm*** FedEx Express Saver®

v     1–5 Business Days* Delivery day based on distance to destination FedEx Ground®

v     Delivery day based on distance to destination FedEx Home Delivery®

v     *Delivery in 3–7 business days to Alaska and Hawaii.

v     **To available ZIP codes.

v     ***Delivery times are to most destinations. Check transit times.

      International Package/Envelope Delivery Options

v     Delivery commitment FedEx service

v     Fastest Delivery time based on flight availability FedEx® International Next Flight

v     2 Business Days* Delivery by 8:00 or 8:30 am to select European cities FedEx International First®

v     1–3 Business Days* Delivery time based on country FedEx International Priority®

v     2–5 Business Days* Delivery time based on country FedEx International Economy®

v     3–7 Business Days* Delivery to Canada and Puerto Rico FedEx International GroundSM

TRACKING ABILITY

You can use Track to check the status of your shipment at anytime during and after delivery. With just a few clicks, you can check the status of up to 30 FedEx Express^® (including Express Freight), FedEx Ground^®, FedEx Freight^®, or FedEx Custom Critical^® shipments at a time.

      Track by tracking number - You can enter up to 30 tracking numbers at a time. You can enter any combination of FedEx Express, Express Freight, FedEx Ground, FedEx Freight, or FedEx Custom Critical tracking numbers. Please ensure that you enter only one tracking number per line.

      Track by door tag number - Door tag numbers start with the letters "DT" followed by twelve numbers. If entering more than one door tag number, click on the underlined tracking number to get more details. You can enter any combination of up to 30 door tag tracking numbers at a time. Please ensure that you enter only one door tag or tracking number per line.

      Summary Results - The summary results screen shows date/time, status, destination, and FedEx service. For details, click on the underlined tracking number.

      Sorting Summary Results - To sort results, click on the triangle in the column header. Clicking on the triangle again will resort in the opposite order.

      Detailed Tracking Results - Information included with detailed results:

·         Date/Time: Reflects the local date and time

·         Activity: Displays activity of the shipment

·         Location: The city and state of the activity

·         Details: Provides additional information about the shipment

      Pull-down menu - If entering multiple tracking numbers, the drop-down menu above the detailed results allows you to navigate to tracking numbers without returning to the summary page. You can also click Previous or Next to go to the next tracking number.

      Availability of Tracking Information - Tracking information is available for 90 days after delivery for FedEx Express, FedEx Express Freight, FedEx Ground, and FedEx Custom Critical. FedEx Freight shipments are available for two years after delivery.

      Alternate Reference Track - You can track your shipments using reference numbers assigned to a shipment. You can either track with or without an account number.

·         With Account Number - You can enter up to 30 reference numbers and the associated account number. All shipments associated with the account number and reference(s) will be displayed.

·         Without an Account Number - You can enter up to 30 reference numbers. Please enter ship date (+/- 15 days), destination country, and destination postal code. Not all countries support postal codes. Please select destination country first to determine the postal code requirement.

Note: Only unique matches will be displayed when tracking by reference without an account number. If multiple results are found for the same reference number, you must select a FedEx service before clicking Resubmit all. If a unique match cannot be found, you will be prompted to enter the account number.

      Signature Proof of Delivery - You can use Signature Proof of Delivery to obtain a signature of the person who signed for your shipment. Signature Proof of Delivery is available for FedEx Express and FedEx Ground shipments delivered in the US, Canada, and Puerto Rico. You can get a letter online or by fax that shows a picture of the recipient's signature (if the signature is available).

      Update Messages:

·         Exception Updates - An automatic message that provides an update to someone when an exception to a shipment has been identified.  The message includes the tracking number, ship (p/u) date, the reason and needed action associated with the exception, and other relevant information.

·         Delivery Updates - An automatic message that provides an update to someone when a package has been delivered.  The message includes the tracking number, sender name, delivery date/time, and the name of the person who signed for the package.

PICK UP SCHEDULE

On average, FedEx Express and FedEx Ground packages are scanned at least a dozen times from pickup to delivery. At pickup, each package's shipping label bar code is immediately scanned to record the pickup time, destination and delivery commitment. The scanned information is uploaded to the FedEx mainframe. Bar codes are scanned again at every key step of the shipping process, allowing customers to follow the status of their shipments throughout the journey.

FedEx's newest data collection device for couriers incorporates a micro-radio for hands-free communication with a printer and mobile computer in the courier's delivery vehicle. Called the PowerPad, the devices use Bluetooth wireless technology that allows FedEx couriers to communicate with each other within 30 feet of their vehicle.